Frequently Asked Questions
Everything you need to know about your QUAY order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do your sunglasses offer UV protection?
Yes, all QUAY sunglasses provide 100% UV protection to keep your eyes safe while looking stylish.
Can I change or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we are unable to make changes or cancellations once an order is confirmed. Please double-check your details at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I clean and care for my frames?
To keep your frames in top shape, clean them with the provided microfiber cloth and store them in their protective case when not in use. Avoid using harsh household chemicals.